The Lux & Lash Co. requires a deposit to be payed at time of booking which is taken off the total amount on the day of your appointment, failing to pay deposit will allow your reserved time slot to be booked by other clients after a 10 minute hold and will not reserve your spot. This deposit is non-refundable if client is a ‘no show’ or cancellation is within 48 hours of scheduled appointment. Appointments are not eligible for a refund of deposit if they are rescheduled.
Alternatively, invoices can be sent upon requesting a booking and those invoices must be paid within 24 hours. Failing to pay within the 24 hour time frame means you simply lose your appointment time. No appointments will be put on hold.
Payment will be made through PayPal, if you do not have a PayPal account you can also make your payment by card over the phone.
We understand that you may need to cancel or reschedule your appointment and we kindly request that you provide us with at least 48 hours’ notice. If you need to cancel or change your appointment within the 48-hour window, a new booking fee will need to be paid in advance prior to making another booking.
Please arrive on time to your appointment. Arriving more than 15 minutes late will automatically forfeit your appointment and deposit. Please arrive on time to your scheduled appointment.
PLEASE NOTE THAT THESE ARE IMPORTANT CONDITIONS AFFECTING YOUR RIGHTS AND SHOULD BE READ CAREFULLY.
This rental policy constitutes a legal agreement entered into between the Renter and The Lux & Lash Co (as defined below) and will apply to all rental orders placed through The Lux & Lash Co.
Terms and Conditions / Dress Hire Agreement
Terms and Conditions / Hire Agreement
LEGALLY BINDING Contract.
The “hire fee” for the products will be the hire fee and delivery fees and any additional charges listed on the website in relation to your hire of products. When you order a product you authorize The Lux & Lash Co. to charge your payment method for your hire fee. In addition to your hire order for a product, you authorize The Lux & Lash Co. to charge your payment method up to an amount to 200% of the entire original retail value of the product as set in the “retail value” on the website. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the hire agreement below. In the event an invoice is issued for payment for any reason then payment shall be due within seven (7) days of the date of the invoice.
Sizing Issues/Faulty Garment
If a product doesn’t fit you then you can return it unworn within 24 hours to receive a credit of the hire fee minus the delivery charge. You must email email@example.com indicating your intention to mail back the product for credit. The term “unworn” will be determined by The Lux & Lash Co. and must be fulfilled prior to a credit being issued. You must inspect your dress, notify us and send through photos of any damage within 4 hours of delivery of the garment, you may be responsible for the damage if we are not notified within this time period or sent photo evidence of the damage. We highly recommend posting at a post office where the parcel is scanned. If the dress arrives back to us late and you are unable to provide proof it was posted within the 24 hours of delivery then you will not be entitled to a refund.
All parcels are marked authority to leave. If you require your parcel to be signed for you must specify this in the delivery instructions at check out.
Delivery Australia wide ranges from $10-$15. **PLEASE NOTE: This rate only covers items sent in the same order. If you are booking more than one dress and they are for different weekends you must place your bookings separately and pay the shipping amount separately in each order. Your delivery can be delivered to you between 7:00am and 6:00pm on the requested day of delivery or earlier. Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. When placing an order you automatically give us authority to leave your parcel in a safe place. If you do not wish to grant us this authority you must clearly outline this in the delivery instructions at checkout. You understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery. We do not take responsibility for orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address you will not be entitled to a refund of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. By choosing signature on delivery you are accepting that anyone on that premises can sign for your parcel, once the item is signed for responsibility and liability transfer to you.
If you select pick up as your delivery method you MUST select a Thursday, Friday or Saturday. If you need to pick up on any other day this must be arranged prior to placing your booking.
With delivery of your product, return packaging is not provided. Please ensure that you place your dress inside the self addressed envelope and drop it at your nearest Post Office or yellow Express Postal Box by 4pm on the last day of your hire. If you are planning on returning your dress from a different postcode to the delivery address on your order than you must contact firstname.lastname@example.org prior to hiring. The Lux & Lash Co. will not take responsibility for lost item(s) returned in Australia Post Boxes. If you loose your return packaging it is your responsibility to return the garment via trackable express post to The Lux & Lash Co., 9 currency court Winston hills, 2153. You must provide tracking details and photo of addressed satchel to email@example.com in order to avoid further borrowing charges.
If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your item(s) via an Australia Post Box and the item(s) is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the item(s) in addition to the hire fee already paid.
If your hire period ends on a Sunday or public holiday Simply slip your dress in the return satchel and return to the nearest yellow Express Postal Box on the return date. Otherwise you can always return across the counter at the Post Office the next business day.
Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged). The Lux & Lash Co. shall not be held liable for any health-related complaints associated with a product rented from our site. Our products have been worn by other consumers prior to your rental.
You agree to treat our products like you would your own. You will treat the garment with the upmost of care. You agree not to remove any tags from the garment/s and will be charged the recommended retail price of the garment/s if any tags have been removed in anyway. You will be required to pay for any damage caused to the apparel (including but not limited to, stains, pulls/rips and tears). It is up to the discretion of The Lux & Lash Co. to decide how much is charged for damage. If the item is damaged beyond repair, you will be charged the recommended retail price of the garment/s. What is deemed ‘unrepairable’ is up to the discretion of The Lux & Lash Co.
Late Fee Policy
You agree to return your product on the order return date (or next business day if your return date falls on a Sunday or public holiday) by 4pm using the prepaid return envelope provided. If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products. If you have not returned your product within 20 days of the return date your product will be considered a non-return and you will be charged 200% of the retail value of the item(s). If you lose your packaging it is your responsibility to return the items(s) to The Lux & Lash Co. within one (1) business day of return date. You must purchase return shipping at your own expense and provide the tracking number to The Lux & Lash Co. The Lux & Lash Co. will not be held liable for products which are late or lost in transit due to your chosen method of shipping.
If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. The Lux & Lash Co. reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.
You may cancel your rental order subject to the following cancellation fees and policies:
i. Cancellation fourteen (14) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
ii. If you cancel less than fourteen (14) days but more than seven (7) days in advance of the delivery date, you will not receive any refund, but you will receive a credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 12 months of the cancellation date.
iii. If you cancel seven (7) or fewer days in advance of the delivery date, you will receive a credit note for the Hire Fee associated with the cancelled order, minus a cancellation fee of $10.
Cancellations will not be accepted on days where their is a sale or a promo offer.
By choosing to try on a dress you are accepting our Terms and Conditions. Unless specified try ons will be sent via regular express. If you require the item to be signed for then you must specify this when organising a try on. If you do not and the parcel is lost you may be responsible for the associated fees.